FAQs

All items are made after the order has been placed and production and delivery are estimated at around 7/10 working days for fur, teddy and cashmere coat items.

Returns - Returns are not permitted on personalized items.

By placing an order you are purchasing an item(s) on and subject to the following terms and conditions;

NOT We offer refunds, exchanges or returns on any of our products, this is a legal agreement when buying from us. All sales are final. All garments are made in the measurements requested on our chart and provided to us by you after or before your purchase. Choose your personal style to create having more than 30 colors available, among different sizes listed. The size tables displayed on our website are for reference only and the guidelines can always be changed upon your request.

We are not legally required to return personalized items.

Privacy Policy

PART 1 - WHAT WE DO WITH YOUR INFORMATION.

When you buy something from our shop, as part of the buying and selling process, we collect the personal information you provide us such as your first name, last name, address and e-mail address only for the order.

Our credit card processor is PayPal and we do not store credit card details or share financial details with any third parties. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and to prevent fraud.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, and other updates.

PART 2 - CONSENT

How do I get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collection and use for that specific reason.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent or give you the opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at mileluxdesign@gmail.com

PART 3 - INFORMATION

We may disclose your personal information if we are required by law to do so or if it violates our Terms of Service.

PART 4 ​​- SHOPIFY

Our store is hosted on Shopify Inc. It provides us with the online ecommerce platform that allows us to sell our products and services.
Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. We are not personally responsible for any data that Shopify loses.

Payment:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. It is encrypted using PCI-DSS (Payment Card Industry Data Security Standard). Purchase transaction data is only stored for as long as necessary to complete the purchase transaction. Once complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, and American Express.

Our credit and debit card processor, and PayPal, do not store your credit or debit card details or share Mileluxdesign's financial details with any third parties.

PART 5 - SAFETY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, used, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Terms and conditions of the service

PART 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose or, in the use of the Service, violate the laws of your jurisdiction (including, without limitation, copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of the Services.

PART 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred without encryption and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of the connecting networks or devices. Credit card information is always encrypted when transferred over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PART 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for reference only. We reserve the right to change the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

All order times displayed on our website are general delivery times only. Each garment will differ in the time it is made, especially if there are backlogs of garments to overcome or during busy times such as Christmas. By purchasing, you accept that there are no defined delivery times for a made-to-measure garment and that the estimate of 10 working days is only an estimate. We cannot be held responsible if garments arrive later than described, or even before the stipulated time possibly.

PART 4 ​​- CHANGES TO SERVICE AND PRICING

The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of service.

PART 5 - PRODUCTS OR SERVICES (if applicable)

Some products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our return policy.
We have made every effort to portray as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other materials purchased or obtained from you will meet your expectations or that any errors in the service will be corrected.

PART 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, see our returns policy.

PART 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (such as contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively , "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) pay compensation for any comments; or (3) to respond to any comments.
We may, have no obligation to monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or infringes the intellectual property of any part of these Terms of Use. service .
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or any third party as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

PART 9 - PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) solicit others to perform or participate in any unlawful act; (c) violate any international, federal, provincial or state rules, regulations, laws or ordinances; (d) to violate or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, libel, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) provide false or misleading information; (g) to upload or transmit viruses or any other type of harmful code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of third parties; (i) for spam, crawling content; (j) for obscene or immoral purposes; or (k) interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to suspend your use of the Service or any related website for violating any of the prohibited uses and report the details to the proper authorities; (j) for obscene or immoral purposes; or (k) interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.

We reserve the right to suspend your use of the Service or any related website for violating any of the prohibited uses and report the details to the proper authorities.

PART 10 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to our email address: mileluxdesign@gmail.com

Shipping information

Your purchases made on the Mileluxdesign website are usually delivered to the recipient in 1-2 working days from the shipment of the order after having finished and notified the customer of the completed customized creation .

The actual shipping time operated by our SDA courier generally takes (1-2 working days in most Italian locations).
By "working days" we naturally mean from Monday to Friday, excluding Italian national holidays. In exceptional cases the shipment may be delayed due to force majeure (for example atmospheric events, strikes, etc.).

For international shipments, delivery times are approximately 3-5 working days with UPS courier. The cost of shipment may vary for countries within the European Union and outside the European Union depending on the geographical location.

DELIVERY COSTS

For all orders from our site the shipping cost is totally free throughout Italy.

LOCATIONS SERVED

Currently Mileluxdesign makes deliveries on the Italian territory only, including the islands, and throughout the rest of the world.