FAQ

Refund Policy

All items are made after placing the order and production and delivery are estimated at approximately 7/10 working days for fur, teddy and cashmere coat items.
Resi - Returns are not allowed on personalized items.
By placing an order you are purchasing an item(s) on and subject to the following terms and conditions; 

NON we offer refunds, exchanges or returns on any of our products, this is a legal agreement when you buy from us. All sales are final. All garments are made in the measurements requested on our table and provided to us by you after or before purchase. Choose your personal style to create with more than 30 colors available, among different sizes listed. The size tables displayed on our website are for reference only and the guidelines can always be changed upon your request. 
We are not required by law to make returns for personalized items.

Privacy Policy

PART 1 - WHAT WE DO WITH YOUR INFORMATION.


When you purchase something from our store, as part of the purchasing and selling process, we collect the personal information you provide to us such as your first name, last name, address and email address for order purposes only.

Our credit card processor and PayPal and we do not store i details of the credit card nor do we share financial details with third parties. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and prevent fraud. 

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions and other updates. 

PART 2 - CONSENT 

How do I obtain my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we understand that you consent to our collecting and using it for that specific reason. 
If we ask for your personal information for a secondary reason, such as marketing, we will directly ask you for your expressed consent or give you an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the ongoing collection, use or disclosure of your information, at any time by contacting us at mileluxdesign@gmail.com 

PART 3 - INFORMATION 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

PARTE 4 - SHOPIFY

Our store is hosted on Shopify Inc. It provides us with the online e-commerce platform that allows us to sell our products and services. 
Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. We are not personally responsible for any data lost by Shopify. 

Payment:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. It is encrypted via PCI-DSS (Payment Card Industry Data Security Standard). Purchase transaction data is stored only as long as necessary to complete the purchase transaction. Once complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, and American Express.

Our credit and debit card processor, and PayPal, does not store your details of the credit or debit card nor does it share Mileluxdesign's financial details with any third parties. 

PART 5 - SAFETY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, used, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with an AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Terms and conditions of the service

PART 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in immediate termination of your Services. 

 

PART 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted when transferred over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

PART 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

All order times displayed on our website are general delivery times only. Each item will differ in the time it is manufactured, especially if there are backlogs of items to overcome or during busy periods such as Christmas. By purchasing you accept that there are no defined delivery times for a bespoke garment and that the estimate of 10 working days is only an estimate. We cannot be held responsible if garments arrive later than described, or even before the stated time if applicable. 

PART 4 - CHANGES TO THE SERVICE AND PRICES 

The prices of our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service. 

PART 5 - PRODUCTS OR SERVICES (if applicable) 

Some products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to depict as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities of any products or services we offer. All product descriptions or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

 

PART 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more details, please see our returns policy. 

 

PART 7 - USER COMMENTS, RESPONSES AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively , “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) pay compensation for any comments; or (3) to respond to any comments.
We may have no obligation to monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property of any party to these Terms of Use. service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

PART 9 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) solicit others to perform or participate in any unlawful act; (c) violate any international, federal, provincial or state regulations, rules, laws or ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) provide false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) for spam, crawling of content; (j) for obscene or immoral purposes; or (k) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to suspend your use of the service or any related website for violating any of the prohibited uses and forward the details to the relevant authorities; (j) for obscene or immoral purposes; or (k) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to suspend your use of the service or any related website for violating any of the prohibited uses and will forward the details to the relevant authorities.

 

PART 10 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to our email address: mileluxdesign@gmail.com

Shipping information

Your purchases made on the Mileluxdesign site are typically delivered to the recipient in 1-2 working days from the shipment of the order after having finished and notified the customer of the finished tailor-made creation.

The actual shipping time operated by our courier SDA generally takes (1-2 working days in most Italian locations).
By "working days" we naturally mean from Monday to Friday, excluding Italian national holidays. In exceptional cases, shipping may be delayed due to force majeure (for example weather events, strikes, etc.).

For international shipments, delivery times are approximately 3-5 working days with UPS courier. The shipping cost may vary for countries within the European Union and outside the European Union depending on the geographical location.

 

DELIVERY COSTS

For all orders on our site the shipping cost is totally free throughout Italy.

 

LOCATIONS SERVED

Mileluxdesign currently delivers only on Italian territory, including islands, and throughout the rest of the world.